Missed Appointments (DNA’s)

We take missed appointments at Roundwood Surgery very seriously as we have in excess of 200 per month, which is lot of wasted Doctor, Nurse & Phlebotomist’s time.

By not phoning in and cancelling unwanted appointments we are not able to offer these appointments to another patient to use.

Please always ensure you CANCEL your appointment in good time if you know you cannot attend – telephone our dedicated cancellation line on  01623 664820, if you have received an appointment confirmation by text message – reply CANCEL and if you have access via the NHS App or SystmOne Online you can also CANCEL your appointments there.  Alternatively you can telephone reception on 01623 648880 and wait to be answered by a Receptionist.

Policy for Missed Appointments

Due to the large amount of wasted doctor, nurse and phlebotomist time that missed appointments cause, we regret that we must take the following action against those patients who abuse our service:

If a patient fails to attend two appointments in any six month period without letting us know, they will receive a warning letter. If any more appointments are missed in the next six months the patient will receive a letter informing them that the doctors are considering whether they should be removed from the practice list. They may then have to register with another practice.